· Operational Management:

    · Plan, organize, and manage daily food and beverage operations.

    · Ensure all service standards and quality expectations are consistently met or exceeded.

    · Collaborate with chefs and kitchen staff to optimize menu planning and food preparation.

· Financial Oversight:

    · Develop and manage budgets, control costs, and maximize profitability.

    · Monitor and analyze sales, revenue, and expenses to implement strategies for improvement.

    · Maintain inventory levels and reduce wastage.

· Customer Service:

    · Ensure a high level of customer satisfaction by monitoring service quality and responding to guest feedback.

    · Address complaints and resolve issues promptly to maintain a positive guest experience.

· Menu and Beverage Management:

    · Work with chefs and beverage suppliers to design innovative, seasonal, and cost-effective menus.

    · Stay updated on food and beverage trends to enhance offerings and maintain competitiveness.

· Marketing and Promotions:

    · Collaborate with the marketing team to develop and execute promotions, events, and campaigns.

    · Analyze market trends to attract and retain customers.

· Additional Job Details for New Business:

    · Oversee the day-to-day operations of the flower shop, including customer service, staff and inventory management

    · Assist in pricing products and managing transactions as needed.

    · Collaborate with the marketing team to promote special offers and seasonal designs.

    · Handles and satisfies customer issues.

    · Handle administrative tasks like scheduling, and reports with precision and efficiency.